Helper Consulting Services Core Values:

*Candor Communication-Open & Honest *Service-Oriented *Flexible & Adaptable *Education & Partnership

Helper Consulting Services, LLC (HCS) is a minority woman-owned consulting firm located in Forest Park, Georgia. At Helper Consulting Services, we are deeply committed to delivering operational excellence and tangible results for our clients. Led by our CEO, Randi Hooker, also known as The Business Operations Doctor, our team specializes in addressing operational assessment, strategic, program, business analysis, and process management issues, as well as creating new programs all designed to drive efficiency and foster sustainable growth for a diverse clientele across the USA.

We understand that every business and industry is unique, but we know that the lifecycle stages of a business share many similarities. That’s why we offer best-practice, semi-tailored solutions to address your specific challenges. Whether you need strategic guidance, systems optimization, or support scaling your operations to accommodate new initiatives or sales growth, we provide the expertise that ensures your business operates smoothly and efficiently.

From startups to well-established enterprises, we’ve worked across more than 10 industries—including legal, nonprofit, studio production, marketing agencies, engineering and environmental, construction and real estate, and tech—empowering businesses to streamline operations, reduce redundancies, and achieve their goals with confidence. With Helper Consulting Services, LLC, you can trust that your business will receive the hands-on support and strategic insight it needs to thrive in today’s competitive landscape.

Our Journey and Comeback 

The Helper, Inc. was established in 2009 by Randi Hooker, who served as the founder and owner until its closure in 2016 when she transitioned to a full-time role with a client company to assist with their projects. In 2019, following the completion of her tenure with the client, Randi, founded Helper Consulting Services, LLC.

The journey began with aiding individuals and small enterprises along the United States. As time progressed, Randi identified a pervasive challenge shared by these entities: a deficiency in expertise regarding facility maintenance, operational management, and program development, even with a solid understanding of their respective fields. Consequently, they resolved to help businesses enhance the condition of their physical assets and the efficiency of their internal operations.

Industries We Have Worked in:

HCS and its team members have experience working with various industries, including logistics, trucking, professional associations, virtual administration, and more. Regardless of your industry, we can collaborate with you in program management consulting, operations, strategic consulting, and handyman services.

Core Values

HCS is guided by four core principles that drive its excellence in delivering innovative solutions and services.

  • Flexible & Adaptable
  • Candor Communication 
  • Education & Partnership  
  • Service-Oriented

Our principles have been effectively applied in our efforts to enhance service to businesses and communities. Specifically, adaptability and flexibility have enabled us to grasp the real issues faced by these groups, allowing us to offer practical solutions. These solutions are crucial for optimizing operations, shaping visions, and navigating present challenges.

Furthermore, our commitment to partnership and transparent communication has led to the creation of innovative and effective solutions and programs. By embracing the latest methods and trends in business consulting and repair services, we have succeeded in providing direct benefits to our clients, their stakeholders, and the wider community.

Helper Consulting Services (HCS) values its team members who are instrumental in serving clients and sustaining the business. The company holds respect for all team members, their mutual interactions, and their individual contributions. Reflecting these principles, the company’s mottos are:

  • Recognizing and supporting non-traditional employees who contribute innovative ideas essential for impactful solutions.
  • Fostering a work environment that offers equal opportunities, allowing these individuals to become key figures of trust within communities and organizations.
  • Committed to assisting you in advancing to your desired career or company milestone.

Randi Hooker-Kellum, known as the “Business Operations Doctor” and an alumnus of Ashford University, has extensive experience in business operations, having worked with over twenty companies across ten diverse industries. She offers her expertise to businesses, nonprofits, and government agencies.

As the CEO and Founder of Helper Consulting Services, LLC, I bring over 15 years of experience
working across over 10 diverse industries, including business operations, nonprofits, and
government agencies. My expertise, which combines robust technical knowledge, educational
insight, and natural integrator skills, has empowered organizations to implement impactful
business and operational strategies.

Having worked alongside entrepreneurs and leaders, I’ve honed my ability to mentor and execute
strategies that foster growth and operational excellence. With a degrees from Ashford University & Mercer University, I’ve been able to leverage my skills to help businesses and organizations optimize their
operations, improve efficiency, and achieve lasting success.

As The Business Operations Doctor, I’m dedicated to providing hands-on support and strategic insight to
ensure your business reaches its fullest potential.

Client Testimonials & Reviews 

“Randi helped us clearly define our program objectives, which had eluded us for months. Before her intervention, our team struggled with communication issues and lacked a clear direction. Thanks to Randi, we now have a structured approach that has greatly enhanced our program development from top to bottom.”

“I highly recommend Randi. She is a dedicated, flexible contractor who tailors her operational recommendations to fit my working style. Having worked across numerous industries, Randi possesses a rich and diverse understanding of various operational standards. This broad experience allows her to bring a wealth of knowledge as I build the important processes to help scale my business. Randi shows genuine care for her work, consistently going above and beyond to ensure project success. She is also a kind-hearted person, deeply caring about animals and human dignity, making her a pleasure to work with and an inspiration. Randi’s skills, adaptability, and compassion make her an outstanding choice for any project.”

“Randi was pivotal in advancing my professional career. She taught me to manage clients and vendors, assess event contracts and risks, collaborate across departments, and create optimal timelines. Under Randi’s leadership and mentorship, you’ll learn the nuances of operations, planning, and professional development, all while embracing integrity, confidence, and passion through challenges.” – Project Manager Certification Mentee 

”I had a fantastic experience working with Randi. They delivered high-quality work on time and exceeded my expectations. Her communication was clear and consistent throughout the project, and they were highly responsive to any feedback or adjustments. I appreciate her professionalism and dedication to getting the job done right. I would not hesitate to hire Randi again in the future and highly recommend them to others.”

Orville Morales, President – Morales & Associates

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